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Customer Experience Insight Lead
Location
Regional / Home Based
Salary & Benefits
£55k-60k plus benefits

We are looking for a Customer Experience Insight Lead to join us at Yell.

Yell is committed to delivering a superior customer experience. A key part of this is understanding the experience our customers are having today, your role will be to tell the story of Yell’s customers to stakeholders across the business. Through root cause analysis and reviewing a broad range of CX data points you will share insight and identify/propose high level solutions/recommendations. We are looking for a Customer Experience Insight Lead who will proactively provide feedback across the business positively influencing the customer experience Yell provides. You will also lead the ongoing development and refinement of Yell’s CX insight strategy and methodology.

The right person for this role is curious and passionate about bringing a customer’s experience to life through insight. You will believe that measurement and analysis of CX insight is just the first step in bringing our customers’ stories to life.

This is a permanent position based from home so we are open to applicants based from any location across the UK and Northern Ireland.

Full description
Digital Consultant
Location
Regional / Home Based
Salary & Benefits
Excellent Salary and Benefits

We are looking for digital focused individuals who can embody their creative skills with our market leading website platform which will provide our customers with high quality sites in the quickest time frames.

We are looking for individuals who are Customer centric, as a large part of this role will include support and customer interaction as part of our new evolved customer journey.

As a Digital Consultant you will be responsible for conducting consultations with customers around their websites but also other digital marketing needs. (Google/Bing Adwords, Display, Yell.com, video and FB Social.) You will then build the website content that will help the customer get found and be chosen. Each customer is different, so we need you to tailor your content/copy and build the website to suit each customer.

Full description
Digital Marketing Consultant
Location
Regional / Home Based
Salary & Benefits
£19,300 - £22000

Creative? Customer Centric? Craving a Career in Digital Marketing?

We are looking for digital savvy individuals to pair their creative skills with our market leading website platform, and create stand-out websites for our customers.

Become a key part of our new, evolved customer journey

Our Digital Consultants work with our customers to understand how to add value through their websites and other digital marketing needs. (Google/Bing Adwords, Display, Yell.com, video and FB Social.) They create customer specific leading-edge website content, that ensures their businesses are found and chosen. Yell’s huge variety of clients guarantees that every day is different, building websites to suit a multitude of different customers and industries.

Full description
Head of Customer Welcome
Location
Regional / Home Based
Salary & Benefits
Excellent Salary & Benefits

We are looking for an experienced and successful customer services professional to join our organisation as Head of Customer Welcome looking after customers as they begin their relationship with Yell. With a team of 6 Customer Service Team Leaders and an operation of up to 100 people you will lead our Customer Welcome team to help us create amazing experiences for our customers, inspire the team and ensure the day-to-day operation is not only running smoothly but continuously improving.

Our Welcome team is a key part of our customers journey being you are the first point of contact after our sales channel has delivered a solution to them.

Full description
Website Executive/ Digital Consultant
Location
Regional / Home Based
Salary & Benefits
£19,300 - £22,000

Exciting new opportunity to join our Customer Welcome team at Yell as a Digital Consultant.

We are looking for passionate, creative individuals who are confident at creating content and copy for websites as this will equate to a large part of this role. As one of our newly appointed Digital Consultants you will be responsible for designing websites for our customers on our market leading platform and will then manage their accounts until their website is set live.

If you are an individual with a creative flare, an interest in the digital space and enjoy putting the customer at the heart of everything you do then this could be the perfect role for you.

As a Digital Consultant you will mainly be responsible for conducting onboarding consultations around websites but will also have the opportunity to progress your knowledge and learn our other digital marketing products too (Google/Bing AdWords, Display, Yell.com, video and FB Social).

Full description

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