Life at Yell
Yell employees are a talented bunch who put the customer at the heart of everything they do. We aim to create an environment that gets the very best out of our people, offering award-winning training and maintaining a focus on promoting from within.
Depending on your role you will receive a variety of benefits including a company pension scheme, life assurance and annual bonus or commission. We believe in recognising hard work and results through our various reward schemes and underpinning all of this are our five values, because how we work is just as important as what we do.
Training and Development
Yell is a fast changing digital business where the learning never stops. There are numerous employees who began their careers here and are now integral parts of our management teams. We also run high potential programmes for those showing the promise and competence to reach the next level in their careers.
Our large team of L&D Consultants provide a variety of bespoke learning and development options to help and support
you across your journey at Yell.
- Leadership development programmes
- Individual & group coaching
- Induction programmes
- Graduate Scheme
- External courses & accreditations
Diversity & Inclusion
Inclusion is part of who we are and how we operate and we nurture a culture where diverse perspectives can help us continue to succeed.
We encourage our employees to share their varied backgrounds to aid the personal and professional development of their colleagues and to promote the needs of our diverse customer base.
Head of Data
Data is the lifeblood of the business, my role is to ensure we maximise the use and value of our data across the business in order we can better serve our customers. Yell has a can-do, friendly attitude across the business and the level of high quality change make Yell a dynamic and exciting place to work. In my spare time I coach youth football, and occasionally drag my body through the torture of playing rugby.
Business Development Manager
In my role as a Business Development Manager I am responsible for acquiring high value client accounts, providing them with a consistent ROI across our digital portfolio. I joined Yell after spending 11 years working for a competitor and can honestly say that I wished I͛d made the switch sooner. Outside of work I swim and surf regularly. I͛m also a passionate Brighton and Hove Albion football fan.
Essa Pa Jabang
Senior Technical Innovation Developer
I work in the Research and development team with Data Scientists, Product Managers and Analysts to build platforms that serve our business needs. My favourite thing about Yell is the people - the sincere appreciation I receive from not only my boss, but also the people I work with. Aside of my job I am an avid supporter of Manchester United. I love watching and following football.
I am a telesales manager responsible for helping customers’ businesses to grow through our portfolio of digital products. My experience in the business has spanned from dealing with new customers, to renewing current advertisers, and everything in between. Best part of my job has been experiencing the transformation of Yell from a printed directory business to a digital one stop shop, a very exciting challenge.
Digital Account Manager Telesales in Birmingham
I work within a team of account managers and I’m responsible for the maintenance of a customer’s advertising both in how it looks and how it performs. The people at Yell are great to work with and the business has a great work life balance ethos. Outside of work, I enjoy spending time with my family and holidays abroad.
SEO Manager - Consumer
I support the business by analysing, optimising and reporting on all aspects of SEO activity across a range of online properties. I love the great culture, convenient location, friendly and diverse teams, opportunities to learn and grow, as well as take on challenges of the ever changing landscape of digital. Outside of my role I love African safari, knitting, sewing and singing with my local village singers group.
Business Development Manager
I joined Yell in 2000 as a Key Account Executive and have undertaken several roles in Marketing, Project Management, Training and Sales. I was promoted as our first BDM in 2013. Yell has given me the opportunity to develop my digital marketing knowledge and to meet some great people along the way. In my spare time I pursue my passion for photography.
Customer Service Executive
Day to day I deal with customer issues, with the aim of reaching amicable resolutions that are suitable for both the customer and Yell, ensuring strong relationships are maintained between both parties. As well as this, I also monitor our social media and Trust Pilot pages. This includes capturing any potential customer queries and resolving these urgently.
Head of Web Engineering
I run the teams working on the user interface of yell.com, ensuring that it does what our users expect it to do, and as quickly as possible. I love people’s insistence on doing the right thing for the website, not just the quick or easy thing. I help to run London Web Standards, do some occasional public speaking on technical topics, and I play hockey for Sonning HC.
Talent Acquisition Consultant
I source talented Digital, Operations and Marketing individuals for our Head Office and am heavily involved in delivering internal projects to find new ways of attracting the best talent, building strong business relationships with all stakeholders. Every day is fun. The people are amazing and everyone works so hard to achieve goals. Out of work I love shopping, travelling, drawing, talking about nonsense and am a bit of a socialite.
I work within the collections team and it is my role to resolve accounts on a daily basis. It is our responsibility to ensure that payments are being maintained and to resolve any concerns customers may have. The best part of my job is helping people and providing an excellent customer service. I really like to make a difference at Yell and like the feeling when our customers are happy.
Head of Quality
I lead Engineering Programs and coach cross-functional teams to achieve excellence in delivery of software, embracing the Agile culture. It’s a great environment. Key people are collocated and working in synergy towards common goals. I’m a very social person, like to spend time with my family and friends outside of work. I love playing tennis, running and going skiing.
Head of Ratings and Reviews
We are building a cutting age ratings and reviews platform on Yell.com for people across the UK to share their experiences with local businesses and for businesses to have regular feedback from their customers. Yell’s corporate culture is quite unique, we have an exceptionally diverse and talented team. Working with people who inspire you every day with their ideas and enthusiasm is the best part of the job. In my spare time I enjoy diving.
Roy Sudasinghage Don
Data Visualization Specialist
I am a part of the R&D team. My role involves analysing diverse data sources; visually representing and supporting the big data Hadoop platform. I enjoy my job and also love the Friday food market just opposite the premises. I am fond of travelling; I love cooking and trying new things.
Digital Content Writer
I write and edit content for Yell.com and our many digital products. I also edit the Yell Blog, look after some of Yell’s social media accounts and work within our SEO team on analytics, data and content plans. My favourite part of Yell is being a part of such a strong digital team. Getting to share ideas and learn from so many different experts improves my work and my day. My hobbies include cooking Sichuan Chinese recipes and tracking down well-mixed whisky cocktails.
We are an Equal Opportunities Employer, committed to the employment and progression of a wide range of individuals. We value and respect the diverse nature of our workforce and recruit, develop, train and remunerate our employees based on their individual contribution and abilities.
If you have a disability, a learning difficulty, a medical condition or individual need that you believe may affect your performance in selection, we’ll be happy to make reasonable adjustments to our processes to enable you to perform at your best.