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Senior DevOps Engineer
Location
Reading
Salary & Benefits
£60,000 - £75,000 dependent on experience.

We have an exciting opportunity for a Senior DevOps Engineer to join our Reading based Yell.com Engineering team. We are in the process of redesigning our entire infrastructure based on DevOps automation principles and we need someone who can contribute both design and implementation to this transformation.

As a Senior DevOps Engineer you will be responsible for creating fully automated, efficient, reliable and secure release and hosting systems for Yell's web applications. In addition to working with our DevOps Lead you will also work alongside a team of Technical Engineers and Developers.

Full description
Senior Network Engineer - 12 Month FTC
Location
Reading
Salary & Benefits
Competitive

We are looking for an experienced Senior Network Engineer to join our Infrastructure team here at Yell.

As a Senior Network Engineer, you will be responsible for the engineering design and overseeing the day to day running of the complex communication networks that provide Yell’s IT infrastructure.

Yell is moving to Infrastructure as Code and as a Senior Network Engineer you will be responsible for creating a fully automated, efficient, reliable, and secure release of configuration.

You will Perform high level troubleshooting for data networks across the enterprise. It is essential that you have a full understanding and significant experience of switching and routing.

You will also take responsibility for technical design and implementation of new technology and will be asked to participate in IT and business strategy roadmap definitions. You will be an important part of providing new technology assessments, recommendations, research, and development.

Responsibilities:

Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
Work within Infrastructure team in supporting and delivering all aspect of BAU/Projects and support services
Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
Monitor performance and ensure system availability and reliability
Monitor system resource utilization, trending, and capacity planning
Monitoring network performance to determine if adjustments need to be made.
Provide Level-2/3 support and troubleshooting to resolve issues
Troubleshooting and resolving LAN/WAN performance, connectivity, and related network problems
Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
Select and implement security tools, policies, and procedures in conjunction with the company’s security team
Liaise with vendors and other IT personnel for problem resolution
Any Exposure to SD WAN would be extremely advantageous
Some out of hours working will be required for incident management or changes.

Requirements: -

Previous working experience as a Network Engineer for 4-5 years

CISCO certification, ideally CCNA

This position will require the engineer to Infrastructure as Code and Automation (Terraform, Python,).
Strong understanding of network infrastructure and network hardware.
Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP)
Hands-on experience with monitoring, network diagnostic and network analytics tools
Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers and switches
Planning and carrying out testing of the network to make sure it is secure and working properly
Experience of CISCO multi-layer switches and routers, including 7010,9300, ASR1001
Experience of Palo Alto Firewall Administration
Experience of HP Aruba’s

This is initially a 12-month fixed term contract with the potential to become permanent.

As a part of this role you must be happy to be on call after hours/weekends every other week. There will be a premium paid for being on call and an extra premium should you be called out on top of that.

Full description
Technical Lead Conversational AI
Location
Regional / Home Based
Salary & Benefits
Competitive

A little about Yell...


We’re the No.1 provider of managed digital marketing services for all types of local businesses in the UK. We’ve recently been through a transformation journey from the print marketing business we were previously known as (Yellow Pages) to a now full-fledged Digital business who has partnered with Google, Facebook, Microsoft Bing, Apple and Alexa. Our aim is simple - to help customers achieve their business goals. We do this by building and managing a customised digital marketing programme for their business. Our mission is to enable great conversations between trusted businesses and consumers, through the power of cutting-edge technology, innovative solutions and best in class service.

As Technical Lead of the Conversational AI team you will be responsible for the performance and persona of all the Conversational AI bots which Yell maintains. You will build and grow and existing team of conversational analysts, microservice developers and automated testers to create industry leading chat bots appropriate for a modern digital marketplace of small and medium businesses.

Responsibilities:

Support bots covering a wide range conversational scenarios such as inbound merchant support, outbound outreach, and qualification of inbound contacts. You should have prior experience using a leading conversational AI cloud platform of building and maintaining chatbots at volume in production.

Hands-on approach understanding the full stack of the team’s delivery. You will drive quality development of new features in an agile environment whilst continuously monitoring the performance of the bots in production and reacting to user and technological changes.

Led by the data, capable of manipulating large volumes of conversations and utterances to load them into a variety of existing Conversational AI tools and processes using a Python based environment. You should be able to use conversational AI testing and design tools, python and natural language techniques to explore the data and derive insight from them to tune the bots production performance.

Maintain technical relationships with key external suppliers, promoting deep understanding of their products in your team, and levering their features to produce meaningful improvements in customer experience.

Develop microservices in a containerised cloud environment and be able to lead good cross component technical design, produce clear architectural documentation and communicate clearly plans and risks to business stakeholders.

Work closely with the Head of Software Engineering, Individual Yell Product Owners and other Senior Leadership stakeholders to design, manage, evolve and prioritise the ambitious future of Yell AI bots, driven by customer needs and solving real world problems.

Build collaborative relationships across the organisation with teams including Engineering, Marketing, Sales, Operations and Go To Market to ensure we continually delight our customers.

Key Skills:

A hands-on multi-disciplinary technologist
Thorough with a focus on quality.
Deeply appreciative and passionate about all aspects of the user experience
Able to lead good technical delivery practice
Able to mentor and develop technical team members
Communicate clearly difficult technical concepts to business stakeholders

Capable of building strong relationships across teams
Able to lead robust code review, testing and automated testing procedures.
Working in an Agile Scrum based environment using a modern ticketing driven system and implementing CI/CD concepts
Have designed REST/CRUD Microservice environments using containers and AWS
Be already regularly communicating architecture and technical decisions to business stakeholders and technical team members
Understanding how users interact with modern messaging systems
Competent with JS ESM5/ESM6
Have maintained an intent/entity trained cloud-based bot in production at volume
Able to understand and explain model accuracy concepts using precision, recall and f1 metrics
Dealt with large volumes of data using python (pandas,numpy)
Able to tune machine learnt intent classification and entity extraction models

Requirements :

Google Business Messaging and/or Apple Business Chat and/or Whatsapp and/or SMS
NLU experience, Clustering, Classification, Extraction,
Java coding experience
LivePerson Conversation Cloud, Intent Manager and Conversation Builder
IBM Watson Assistant and/or Microsoft Luis and/or Google DialogFlow and/or RASA
HumanFirst.ai or QBox
Atlassian Jira/Confluence
Multiprocessing Large Data Frames in Python
Selenium
Jenkins
PowerBI or other data visualisation tool.

What can Yell offer you?

Excellent salary + benefits including annual bonus
Work in a completely agile environment
Work in a focused team
Flexible working around your needs.
This is a home-based opportunity, but there will be travel to our Reading office on occasion

Here at Yell are embracing diversity in all its forms and fostering an inclusive environment for all colleagues to feel empowered to perform their best work with us. This is integral for our mission to Grow, Evolve & Transform.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

We seek people from diverse backgrounds to join us and become part of an inclusive company where you can feel like you truly belong.

We look forward to hearing from you!

Full description

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