Telesales Consultant

Salary & Benefits
25k+ Excellent OTE

London - Telesales Consultant

Yell is more than just a job. By joining Yell you’ll have the chance to build something that really matters, with a team that will become like family to you. We’ll give you the freedom and tools to bring your absolute best, and the opportunities will be limitless. We’re looking for people who align with our five core values: Customer, Collaboration, Courage, Ownership and Integrity. You’re the kind of person who wants to join a community of forward-thinking people, all personally and professionally invested in Yell’s mission. You thrive in a collaborative space where everyone’s learning from each other and learning fast. We believe in empowering Yell employees in their work, giving them autonomy and ownership of what they do. We want everyone at Yell to own their story and their successes.

Our Telesales division is now rapidly expanding, meaning we have more opportunities for Telesales Consultants to join us. We are looking for professional Telesales Consultants with a wealth of experience in sales and a proven track record of delivering to target. Our Telesales Consultants are based all over the UK so we are looking for individuals who are happy to work from the comfort of their own home. We will provide you with the tools and equipment to enable you to do your job. This role needs someone who can single-mindedly focus on closing new deals, bringing new outstanding features at the best value to our customers.

Day to day

  • Calling and introducing Yell to new customers with the view to sell them our products in a consultative and engaging way.
  • Working all leads in a timely manner, taking ownership to achieve required conversion rates and average order value targets.
  • Conducting a business review with each customer, gaining a full and detailed understanding of their business goals for the coming months and years.
  • Enhancing the customer experience by using screen share technologies to bring to life the discussion.
  • Conducting a marketing assessment with each customer, helping them to understand what is and is not working in their current marketing activity and provide insight to how this may be impacting them achieving their goals.
  • Having the confidence and courage to challenge our customers thinking about their business and marketing in a way that adds value to their business in the future.
  • Using your experience and knowledge suggesting digital solutions to the customer from Yell’s Product Portfolio that will help them to achieve their business goals.
  • Closing sales in line with your targets.
  • Agreeing a Statement of Work and submitting credit check forms with each customer, to define what to expect of Yell’s Products and to ensure they are able to afford the product as they move forward with us.
  • Providing a seamless handover for each customer to our Onboarding Team and work together with the onboarding team to ensure Yell’s products are set up to succeed.
  • Embracing a personal development culture, where learning is a continuous requirement in order to provide our customers with the most up to date knowledge – marketplace and product.
  • Operating at all times within the Yell Code of Practice for Salesperson, specifically ensuring that you do the right thing at all times for the customer and our business.

Role requirements

  • 2-3 years+ Previous experience in another business selling B2B in a similar sales environment.
  • Customer Orientated approach in similar previous role, ethos is to always ensure value is added to the customer.
  • Demonstrated resilience levels from similar previous or current role.
  • Proven track record of achieving targets.
  • Ability to use internal CRM systems and screen sharing tools.
  • A team player mentality who is able to demonstrate a collaborative approach with internal business functions.
  • Commercial acumen, able to discuss business goals and achieving these.
  • Ability to explain, challenge and educate customers around their marketing needs.
  • Ability to define and set clear customer expectations.

A little about Yell...

We’re the No.1 provider of managed digital marketing services for all types of local businesses in the UK. We’ve recently been through a transformation journey from the print marketing business we were previously known as (Yellow Pages) to a now full-fledged Digital business who has partnered with Google, Facebook, Microsoft Bing, Apple and Alexa. Our aim is simple - to help customers achieve their business goals. We do this by building and managing a customised digital marketing programme for their business. Our mission is to enable great conversations between trusted businesses and consumers, through the power of cutting-edge technology, innovative solutions and best in class service.

What’s in it for you…

  • Competitive salary £25,000 per annum £35,000 OTE
  • Competitive sales bonus scheme
  • All the latest tech you need
  • Skip the commute and work from home
  • External discounts in well know retailers
  • Pension plan
  • Rest up with 23 days’ holiday per year
  • Reward and Recognition schemes the Yell “Hartley Awards”
  • In house learning and training as well as self-learning modules
  • Internal intranet to keep you updated with the latest business updates


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